Terms and Conditions

Cake design:

FBC cakes are bespoke and whilst I take inspiration from other designs I do not copy cakes by other designers. Please don’t ask me to make a cake with fondant figures!

Cost of the cake:

Includes the design, the cake, and decoration. Delivery is possible but will be charged separately.

Changes to design:

No later than 10 days before the order is due. If special items have been bought and are no longer needed then they will still need to be paid for.

Deposits and payment:

FBC require a 50% non-refundable deposit, (plus payment for any special items, e.g. cake topper), to secure your order in the calendar.

Final payment:

Due 3 days before the order due date. If this isn’t paid then your order may be cancelled. This is really important!!

Cancellations:

Cancelled orders will be refunded minus the deposit and any monies already spent on supplies.

If a cancellation is requested after work has been started, there will be no refunds.

Damage:

FBC will take lots of pictures of the cake prior to pick up or delivery.

FBC take no responsibility for any damage caused after it leaves my care.

Returns:

All FBC cakes are made to order. Refunds, credit notes or a replacement order to the same value will be given only if the wrong cake (!) was sent to you or the cake is shown to be of unsatisfactory quality.

If you are unsatisfied with the condition or quality of your cake upon arrival you must not eat the cake and contact FBC as soon as you possibly can and no later than 24 hours after receipt.

Foxdene Bespoke Cakes will not accept liability for any complaints made after this time.

Media:

FBC reserve the right to use all photographs of the cake for advertising purposes.

Non-edibles:

FBC cakes may occasionally include non-edible items on or in the cake.

I’ll let you know which pieces cannot be eaten.

It is your responsibility to ensure they are removed before serving.

Unforeseen circumstances:

Should FBC be physically unable to deliver your cake due to circumstances beyond our control such as and not limited to: snow, flood, Operation Stack, hurricane, I will inform you as soon as possible. I will make every effort to deliver your cake, but accept no liability for my inability to deliver the cake.

If FBC cannot complete your cake order, your payments will be refunded.

© 2020 Foxdene Bespoke Cakes